Let us know is an escalation process to immediately address concerns about a patient’s condition. You may be the first to detect these changes, before it is obvious to your healthcare team. Let us know is the equivalent to Ryan’s Rule as used by Queensland Health.
TALK to your nurse or doctor who will listen to your concerns
TALK to the nurse in charge
CALL 1800 872 255
When should Let us know be used?
The Let us know phone number should be used if you notice worrying changes like:
You may be the first to detect these changes, before it is obvious to your healthcare team.
How do I use Let us know?
Who answers the phone and what do I say?
A specially trained senior team member will answer the phone.
What happens after the call is made?
Specially trained staff will be at your bedside within 15 minutes. After listening to your concerns, the clinician will do an examination and speak to your treating team. They will update you on the outcome of these conversations. They may confirm that your treatment is on track or advise that a different plan for treatment is required.
The Let us know team will do all they can to keep you informed and make you as comfortable as possible.