Patient and visitor information

Updated: 18 May 2022

Due to the increase of COVID-19 in the community, visitors are currently being MONITORED.

You may not enter a hospital if you are:

  • positive for COVID during the previous 14 days
  • an international arrival within the last 7 days
  • experiencing any symptoms associated with COVID
  • a close contact of a positive COVID case and 7 days from the positive test has not passed
  • unvaccinated
  • unless you are seeking medical care or have sought an exemption for exceptional circumstances.

To enter a hospital, you must:

  • be fully vaccinated
  • follow all reasonable directions provided including wearing a mask at all times within the facility
  • comply with visitor number restrictions
  • again, exemptions may be sought for exceptional circumstances.

Please note:

  • Patients staying overnight or longer may receive two vaccinated visitors at any one time, between 8am to 8pm. Exceptions include visitors for end-of-life support and Intensive Care Unit (ICU), who are at the discretion of the patient's treating team.
  • If you have been diagnosed with Covid-19 or have had Covid-19 recently, please contact your Specialist to see if your surgery needs to be postponed.
  • All patients booked for surgery will be required to provide photo evidence of a negative COVID-19 RAT result, dated within the past 24 hours (a photo on your phone is sufficient). If your RA​T result is positive you are advised to contact your admitting doctor to seek advice regarding admission.
  • Visit Queensland Health for the latest Hospital Visitor Entry Direction.


  • Entry screening

    Entry screening requirements remain in place.

    The Check In Qld app must be completed by everyone entering the hospital.

    Visit Queensland Health for the latest Hospital Visitor Entry Direction.

    Our dedicated teams are doing their best to keep everyone safe and well. Thank you for your understanding.

  • Exemptions

    In accordance with Queensland Health Hospital Visitor Entry Direction, all visitors must be fully vaccinated against COVID-19. Exemptions for unvaccinated persons entering hospitals can only be granted for the following purposes:

    • End of life visit
    • To be a support person during birth
    • In an emergency
    • A parent, carer, guardian or other responsible adult who is accompanying a child or person with a disability that is a patient of the hospital.

     

    TO APPLY FOR A VISITOR EXEMPTION, PLEASE COMPLETE THE ONLINE FORM.

     

    APPLICATIONS MUST BE RECEIVED AT LEAST TWO BUSINESS DAYS PRIOR TO ENTRY.

     

    PLEASE NOTE:
    • Unvaccinated parents, carers, guardian or other responsible adult, birth support people and those visiting in an emergency situation will need to comply with risk mitigation measures put in place by the hospital.
    • This includes testing requirements, wearing of single use masks, physical distancing measures.
    • Only 1 unvaccinated parent, carer, guardian or other responsible adult will be permitted at a time.

    END OF LIFE VISITORS (international arrivals, post isolation period)

    May enter a hospital for the purpose of an end of life visit for a patient in the hospital only if the person has been granted an exemption by the General Manager of the hospital.

  • I am visiting a patient who is staying overnight or longer

    Patients staying overnight or longer may have 2 vaccinated visitors at any one time between 8am to 8pm.

    Exceptions include visitors for end-of-life support and Intensive Care Unit (ICU), which are at the discretion of the patient's treating team.

  • I am attending the hospital for a day of surgery admission

    Day surgery patients are asked to be set down outside the main reception on Chasely St. Your nominated contact person will be phoned with your expected time of discharge and collection arrangements. A loved one’s journey through the hospital, from admission to discharge can be tracked with their patient case number here.

  • I am attending The Wesley Emergency Centre

    Wesley Emergency Centre patients may have 1 vaccinated person accompany them.

  • I am attending the hospital for an appointment

    When confirming your appointment with your doctor’s rooms, please note any restrictions on visitors.

  • I am visiting a patient in the Maternity Unit

    Patients staying overnight or longer may have 2 vaccinated visitors at any one time between 8am to 8pm.

Visiting hours

General ward: 8am-8pm.

Intensive Care Unit: 10am-2pm and 4pm-8pm.

Maternity: 8am-8pm, seven days. Partners welcome at any time.

Please note that flowers are not allowed in 4M, 4W or 3M (ICU).

Further questions

If you have questions about your individual circumstances please call The Wesley Hospital Switch 07 3232 7000 and ask to speak to the manager of the ward where your loved one is a patient.

If you have urgent concerns that need to be escalated in relation to your loved one’s care, please call 1800 872 255 to speak to a senior clinician.

Enquiries

If you have questions about your individual circumstances, please call The Wesley Hospital Switch on 07 3232 7000 and ask to speak to the manager of the ward where your loved one is a patient.

If you have urgent concerns that need to be escalated in relation to your loved one’s care, please call 1800 872 255 to speak to a senior clinician.

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