At The Wesley Hospital, we aim to make sure hospital patients have the information and comforts you and your family need to ensure your stay is as smooth as possible. This includes knowing what happens after your admission or procedure and upon discharge, what features are available in your room, and the patient services you can access during your stay.
If your relative or carer would like to speak to your surgeon after your surgery, please give their contact details to the staff in the Day of Surgery Unit and they will relay this request to the surgeon.
Going to the ward
If you are being admitted to a ward after your procedure, the ward staff will collect you from the recovery area and accompany you to your room.
Let us know
While in hospital, should you or your family have concerns that need immediate action, your concerns can be escalated to a senior clinician through the dedicated Let us know phone number – 1800 872 255. Find out more about Let us know here.
While we endeavour to provide the type of room you have requested, we cannot guarantee availability, as beds are allocated on the morning of your admission based on clinical decisions. Workers’ Compensation patients are provided with shared room accommodation.
Each bedside has a handset that operates both as a call bell for nursing assistance and a switch for your over-bed light. Call bells are also located in the bathroom next to the shower and next to the toilet. Your nurse will advise you how to use the call bell.
Wi-Fi is available throughout the hospital. To use the hospital Wi-Fi, log in as UCH_Guest on your electronic device.
Each bed is equipped with a television for patient use. In addition to regular free-to-air programming, cable channels and digital radio stations are also available. Television controls can be found on your call bell handset. Please be mindful of the volume and wear headphones if you are sharing a room.
Newspapers and magazines
Newspapers and magazines may be purchased from espresso@thewesley in the hospital foyer or from the ward volunteer’s trolley each day. Newspapers may also be purchased in the Gown and Glove Restaurant on Level 1.
The Wesley Hospital Auxiliary trolley service
The trolley visits each ward selling chocolates, chips, sweets, basic toiletries, tissues, cards, notebooks and puzzle books, with funds supporting the Auxiliary’s fundraising efforts for the hospital. Payments are via cash only.
Mail is distributed to hospital wards Monday to Friday. Mail may be posted in the post box located on Level 2 outside the main entrance. Postage stamps are available for purchase at the Florist on Level 2.
Telephone enquiries from family and friends
All general ward beds have a telephone, which you may use to make local, STD and ISD calls. All calls are metered and will be charged to your credit card if not covered by your health insurance. We recommend that family and friends do not telephone for patient progress updates until mid-morning, to allow routine patient care activities to be undertaken. All telephone enquiries should be directed to the hospital switchboard on 07 3232 7000. It is helpful of one family member is nominated as the person seeking this information and they can then share this with the rest of the family.
We encourage you to discuss any discharge planning needs in the early stage of your admission so we can work with you to make appropriate plans for a safe discharge home. If your needs are considered complex and require additional assessment, we may refer you to the Discharge Care Co-ordination and Social Workers Department.
Home care services
If you are over 65 (or over 50 for Aboriginal or Torres Strait Islander peoples) and needing to access in-home aged care services, you can register with My Aged Care – call 1800 200 422 or visit the My Aged Care website.
If you are under 65 with a disability or chronic illness (and not eligible for NDIS), you may be eligible to access some lifestyle assistance under the Queensland Community Support Scheme. This may be shopping or recreational activities, basic home maintenance, or visits to a Health Professional. To apply, contact the QCSS Access Point on 1800 600 300 or email QCSSaccesspoint@ozcare.org.au. You will be scheduled to have an Eligibility Assessment and may have to wait, if approved, to access some assistance.
Hospital in the Home
Hospital in the Home provides you with the professional and personalised healthcare for which The Wesley Hospital is renowned, in the comfort and privacy of your own home, allowing you to get back to doing what matters to you most. Our Hospital in the Home service is delivered in partnership with Blue Care, a trusted community and home care provider who is also part of the UnitingCare family. Learn more about Hospital in the Home.
If your stay involves admission to a ward, on the day of discharge we aim to have you ready to go home by 10am. Please discuss this with your nurse so you can arrange to be picked up at a suitable time.
For more Wesley Hospital patient information, please call 07 3232 7000.